Shipping policy

Shipping Policy

At Memorialine, we are committed to delivering your order in a timely and efficient manner. Our goal is to ensure your shopping experience with us is hassle-free, and your items are delivered with care. Below, you'll find the detailed information on our shipping process, timeframes, and other important guidelines.

Shipping Destinations

We currently offer shipping services to the United States and Canada only. Unfortunately, we do not ship to other countries at this time.

Order Processing Time

Once you place an order, please allow 1-3 business days for us to process your order. This includes verifying your order, ensuring product quality, packaging, and preparing it for shipment.

  • Orders are processed Monday through Friday, excluding holidays.
  • Orders placed over the weekend will be processed on the following business day.
  • You will receive a confirmation email with tracking details once your order has been shipped.

Shipping Time

After processing, shipping typically takes 11-18 business days to arrive at your destination, depending on your location in the US or Canada. Our goal is to ensure timely delivery, but shipping times can vary depending on external factors like location, postal service performance, and customs.

  • Total Shipping Time (including processing): 14-21 business days.
  • Delivery time varies based on the destination and other factors outside our control (e.g., customs processing, postal delays).

Free Shipping

We are pleased to offer free shipping on all orders, with no minimum purchase amount required. Whether you place a large or small order, shipping is always free.

Tracking Information

Once your order has been shipped, we will send you an email with tracking information so that you can monitor your order's delivery status. Tracking information typically updates within 48 hours after your order is shipped.

  • If you do not receive tracking information within 7 days of your order being processed, please contact us at info@memorialine.com for assistance.

Potential Shipping Delays

While we strive to meet the estimated shipping times, delays may occasionally occur due to circumstances beyond our control. These can include, but are not limited to:

  • Customs processing delays
  • Postal service disruptions
  • Extreme weather conditions
  • Public holidays and peak seasons

We are not responsible for delays once the package has been handed over to the carrier, but we will work closely with shipping partners to resolve any issues that may arise.

Customs and Import Taxes (Canada)

For customers in Canada, import duties or customs taxes may apply to your shipment. These fees are not included in the total price of your purchase and are the responsibility of the customer. Memorialine is not liable for delays caused by customs processing or any additional charges imposed by customs authorities.

Customs and Import Taxes (USA)

For customers in the United States, customs duties or import taxes may rarely apply depending on the specific products and the shipping destination. Although these fees are typically minimal for US-based shipments, it is important to note that any such charges are not included in the total purchase price and are the responsibility of the customer. Memorialine is not responsible for any delays caused by customs processing or for any additional fees that may be imposed by US customs authorities.

Holiday Shipping

During peak holiday seasons (e.g., Christmas, Black Friday, New Year), please allow extra time for your order to arrive. We recommend placing orders well in advance of these dates to avoid potential delays caused by high shipping volumes.

Shipping Restrictions

We currently do not offer expedited shipping options. All shipments follow our standard delivery timeframes. Additionally, we do not offer local pickup or in-store pickup services as we operate exclusively as an online store.

Address Accuracy

Please ensure that all shipping information provided is accurate and complete. Memorialine is not responsible for packages delivered to incorrect or incomplete addresses. If you notice an error in your shipping information after placing an order, contact us immediately at info@memorialine.com.

Contact Us

For any questions or concerns regarding your order or shipping status, please contact our customer service team at info@memorialine.com. We are here to assist you and will respond within 24-48 hours.